For residents of Karlatornet

When moving in larger furniture such as a bed/sofa, you may need to use the largest lift in the Karl Tower (lift A). The Concierge will be more than happy to help to ensure that lift A is the one that arrives when called.

Internal dimensions of the largest lift: W 140, H 230, D 247 cm. Lift door dimensions: H 210 cm, W 110 cm.

On the north side of Karlatornet there is a large turnaround area and loading bay so that you can easily move in with your furniture and belongings.

In Karlatornet, tags are used to gain access to the building, common areas and personal accommodation. 

To enter any of the bookable rooms, you can sign a tag at the reception when you book one of the rooms. 

To increase security, Karlatornet has surveillance cameras in the lift hall and lobby. This makes it possible, if necessary, to see who has moved in and out of the tower. 

Household waste is disposed of in the waste bins on each floor in the lift lobby.

Food waste is disposed of in the rubbish chute on floor 0 inside Karlatornet.

Other fractions must be sorted and recycled at a recycling centre. The nearest recycling centre is at Polstjärnegatan 8, before the roundabout opposite Max.

As a resident of Karlatornet, you have access to parking through the services of Karla Garage. Read more at Karla Garage. Here you will find prices for ground parking, car parks, bicycle garages etc. You can also register your interest in future parking in the garage being built under Karlastaden.

There is also a larger car park near Karlatornet on Andromedagatan provided by Gothenburg municipality.

Karlatornet has a fire alarm, an evacuation alarm and a comprehensive sprinkler system installed in all apartments and public areas.

IN YOUR APARTMENT

There is at least one smoke detector in the apartment that will sound an alarm if it detects smoke. If the smoke detector sounds and you know that it is due to, for example, cooking and not fire, the alarm can be silenced and paused via the yellow button on the box by the front door.

There is also a sprinkler system in the apartment that is activated by heat if there is a fire. If the sprinklers are triggered in the apartment, the evacuation alarm is also activated on the rest of the floor and the floor directly above and below.

EXPRESSION

On each floor, there are evacuation boards in the lift lobby showing your nearest way out. You exit through one of the tower's two stairwells, which are marked with green escape signs above the door. The staircases lead down to corridors with labelled escape doors that lead you to the ground floor.

If you cannot make it all the way down the stairs, you should go to one of the rescue areas on floors 12 or 38 or stay in your flat. If you need to stay in your flat, call 112 and tell them you need help.

In case of an evacuation alarm on your floor or in your flat, you should evacuate.

In the event of an evacuation alarm that does not go off on your floor or in your flat, you do not need to evacuate.

HISSAR

In the event of an evacuation alarm, the lifts will be set to fire mode. They will then descend to the ground floor and lock in the open position. Lifts A and B are rescue lifts that can be used by the emergency services to put out fires or help people in need.

Residents cannot and should not use the lifts during an evacuation alarm.

All apartments have an open fibre network. This means that you are free to choose which provider you want. Karlatornet includes collective digital TV from Telia. There must be a Telia TV box in the apartment. More information on how to start up your Telia public service TV you can find here >>

You can of course choose other operators if you wish. To get started with other services or operators for broadband, TV or telephony, go to Zmarket.se.

When you plug into the network socket, you will be taken directly to your Zmarket page where you will find all your services with price information. If you are browsing from your mobile phone or a device outside your home, you can go to the Zmarket.se home page and enter your street address, your municipality or your area.

3 ways to get started with fibre connectivity

1. Plug in and choose directly
   Take a network cable and plug it into the fibre socket, then surf to the Zitius service portal zmarket.se and choose from the services such as broadband, TV, telephony and alarms available on your local network.2. Call the Broadband Advisor
   If you need more information about what is best for you, call Bredbandsrådgivaren on 010-130 79 79. The Broadband Adviser is an impartial adviser who can also help you get started.
2. Call the service provider directly
   If you already know which service provider you want, you can call them directly and get help getting started.

Guide:

Read the full guide to getting started with broadband, TV and phone here >>

When you move into your new home in Karlatornet, it will be equipped with the Wiser smart home system from Schneider Electric. The pre-installed basic package consists of a gateway and two dimmer pucks. This system can be customised after moving in, where you choose your own products at an additional cost. 

Wiser is an intuitive smart home system that enables control of multiple functionalities such as lighting, cameras, smoke alarms, water leaks locally or remotely, directly on your mobile phone or via voice control. 

Read more about Wiser here

In the app you can, for example:

• Function for reporting faults and defects in the apartment.
• Booking system for shared facilities.
• Digital notice board for up-to-date information in the building and the possibility to communicate with your neighbours.
• Key contact details, emergency/emergency numbers.
• Tenant booklet for the apartment with care and use instructions.

Optimal Service are the property managers of Karlatornet. They can be contacted most easily via the PHM Digital resident app or via the website.

For urgent matters, you can call directly to them at: 010-188 98 11

Error reports are primarily made in the app or on accommodation homepage.

Alternatively, you can also submit a fault report here without using BankID.